Privacy Policy - Claims Hub

Last Updated: 11th April 2023

At Claims Hub Ltd (“we”, “us”, “our”), we take your privacy very seriously. This Privacy Policy sets out how we collect, use, and protect any personal information that you provide to us when using our services or our website. We are committed to ensuring that your privacy is protected and in compliance with the General Data Protection Regulation (GDPR), the Data Protection Act 2018, and other applicable privacy laws.

Please read this Privacy Policy carefully. By using our services or our website, you agree to the collection and use of your personal information in accordance with this policy.

Information We Collect

We may collect, store, and use the following categories of personal information about you:

Personal contact details, such as your name, address, email address, and telephone number.
Details about your claims, including information about the circumstances and parties involved.
Payment information, such as bank account or credit/debit card details.
Technical information, such as IP address, browser type, operating system, and other details about the devices you use to access our website.
Marketing and communication preferences. f. Any other information you provide to us when using our services or our website.

How We Collect Your Information

We collect your information through various methods, including:

Directly from you, when you provide it to us via our website, email, telephone, or in-person.
From third parties, such as referral partners, advertising platforms, or public records.
Automatically as you interact with our website, using cookies and other tracking technologies.

How We Use Your Information

We use your personal information for the following purposes:

To provide our claims management services and fulfil our contractual obligations to you.
To communicate with you regarding your claims and our services.
To process payments and maintain accurate financial records.
To personalise and improve your experience on our website.
To send you marketing communications via email, SMS, WhatsApp, or other channels, subject to your consent.
To comply with our legal and regulatory obligations. g. To protect our rights and interests, as well as those of our clients and third parties.

Disclosure of Your Information

We may share your personal information with:

Our employees, agents, and contractors who require access to your information to provide our services.
Third parties involved in your claims, such as insurers, solicitors, or other service providers.
Advertising platforms and analytics providers, including Google Analytics, to help us understand how our website is being used and to deliver targeted ads.
Regulatory authorities, law enforcement agencies, or courts, if required by law or in connection with legal proceedings.

Marketing Communications

If you have consented to receive marketing communications from us, you may opt-out at any time by following the unsubscribe link provided in the communication or by contacting us directly.

Security

We are committed to ensuring that your information is secure. We have implemented appropriate technical and organisational measures to protect your personal information from unauthorised access, accidental loss, disclosure, or destruction.

Retention of Your Information

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Under the GDPR and other applicable data protection laws, you have the following rights:

To access, correct, or delete your personal information.
To restrict or object to the processing of your personal information.
To request the transfer of your personal information to another party.
To withdraw your consent to the processing of your personal information at any time, where consent was the lawful basis for processing your data.

To exercise any of these rights, please contact us using the details provided below.

Please note that we may need to verify your identity before we can fulfil your request.

Cookies

Our website uses cookies to enhance your user experience, collect statistical data, and track your interactions with our website. You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy only applies to our website and services, and we are not responsible for the privacy practices or the content of external websites. We encourage you to read the privacy policies of any external websites you visit.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. We will post any changes on this page, and we encourage you to check this page regularly to stay informed about our privacy practices.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:

Claims Hub Ltd
Office 2, Chimney Building, Clocktower Park, L10 1LD
info@claimshub.co.uk
0151 433 9715

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues, if you believe that your data protection rights have been infringed. You can contact the ICO at www.ico.org.uk or by calling 0303 123 1113.